Terms & Conditions

Warranty Limitations:

  • Duration: The warranty lasts for two years from the original purchase date.
  • Coverage: Only defects in material and workmanship are covered for the original purchaser. No coverage for removal/reinstallation labor, shipping, abuse, misuse, or accidental damage.
  • Exclusions:
    • Water/dust ingress
    • Electrostatic discharge
    • Incorrect or negligent and/or unnecessarily frequent placement and/or replacement of batteries
    • Any actual or attempted modifications (other than those performed by WestcoastGPS) to/of a device
    • Damage arising as a result of any attempt (other than those performed by WestcoastGPS) to repair a device
    • Damage arising as a result of the shipment of a device
    • Faults with communication outside of Westcoast GPS’s control
    • LiPo back up batteries are not covered under the warranty
  • Non-transferable: Only the original purchaser can claim warranty services with proof of purchase.

In purchasing the device, you acknowledge that you have relied on your own assessment of the ability of the device to perform the purposes for which it has been purchased and the fitness of the device for your required purpose.

No warranty other than that expressly set out in this document is provided by WestcoastGPS.

Tracking Subscriptions

The subscriptions can be paid by customer either monthly or annually for their active units. There is no contract and the customer can cancel their subscriptions at any time. Tracking subscriptions are billed by the calendar month so if a device is active for any portion of a month the customer is billed for the entire month.

Certain Damages Excluded – Limitation of Liability

Incidental Damages: WestCoastGPS expressly disclaims any liability or responsibility for incidental damages caused by the product. This includes, but is not limited to, economic loss, loss of use of the product, expenses for car rentals, or any other costs related to the care and custody of the product.

Consequential Damages: WestCoastGPS disclaims all liability or responsibility for any consequential damages resulting from the use or failure of the product. This encompasses the cost to repair or replace other property damaged by the product, regardless of whether the product is functioning correctly.

Product Intent: The product is designed to detect/deter unauthorized use of assets in which it is installed and to assist with the recovery of lost or stolen assets. However, WestCoastGPS does not guarantee that the product will be infallible against theft, vandalism, human error, or misuse.

Asset Damage: WestCoastGPS will not accept liability or responsibility for any damage whatsoever caused to any vehicle in which the product is installed or any damage resulting from its use.

Theft and Loss: WestCoastGPS accepts no responsibility or liability for damage to, or theft of, the vehicle or its contents that is allegedly caused, either directly or indirectly, by the product’s failure.

Driver Responsibility: WestCoastGPS cannot be held responsible for the behavior or actions of drivers using vehicles tracked by its system. All actions and their consequences are the sole responsibility of the driver or the entity overseeing the driver.

Disaster and System Failure: WestCoastGPS cannot ensure the functionality of the GPS tracking system during natural or man-made disasters that affect cellular networks, the internet, or WestCoastGPS servers or secure locations.

Legal Compliance: Our tracking devices are not to be used in a manner that violates the privacy rights of others or contravenes local, provincial, state, or federal laws. GPS tracking might be illegal in some jurisdictions. WestCoastGPS and its partners will not be held accountable for any misuse or illegal application of these products.

Shipping Policy:

  • Processing Time: Orders are processed within 2-3 business days, not including weekends or holidays. High volume might cause delays. If items are not in stock WestcoastGPS will provide the customer with an estimate of when new stock will arrive and a estimated shipping date. Customers will be notified of any delays in Westcoast GPS is experiencing with receiving new stock.
  • Shipping Rates & Delivery: Charges are included in the invoice; delays can occur but are not guaranteed against.
  • Customs, Duties, and Taxes: Customers are responsible for all fees, taxes, and duties upon import.
  • Damages: WestCoastGPS does not cover products damaged or lost in transit; customers must file claims with the carrier

Refunds:

  • 30-Day Guarantee: Refunds must be requested within 30 days of receipt. Some products (custom or special orders) have return limitations.
  • Return Condition: Items must be returned in original, unopened packaging for a refund.
  • International Returns: No reimbursement for customs fees on returns; customers bear import fees on warranty replacements.

Privacy Policy:

Data Collection: Personal information is collected only to provide services and is kept confidential unless legally required otherwise. • Consent: Explicit consent is needed for certain data uses, with an option for customers to withdraw consent.

Security: Reasonable efforts are made to protect personal information, with notification to relevant authorities in case of a significant breach.

Terms of Use:

Liability: No warranties are given for the accuracy, performance, or suitability of website content. Use is at your own risk.

Cookies: Used to track preferences with potential sharing of non-personal data for business purposes.

Intellectual Property: Content on the site is owned by or licensed to WestCoastGPS; unauthorized use is prohibited.

Legal Jurisdiction: Governed by Canadian law.

Personal Information Protection Policy:

Collection: Only necessary information for service provision is collected with customer consent.

Usage: Information is used for the purpose it was collected unless otherwise consented or legally required.

Security Measures: Information is secured, and there are protocols for destruction and notification in case of breaches.

Access: Customers can request access to or correction of their personal information, with certain exceptions.

This summary should help clarify the rights and responsibilities associated with purchasing and using products from WestCoastGPS. If you need further clarification or have specific questions about these policies, please feel free to ask.